About the Nuix Discover upgrade checklist

This document provides a checklist of the tasks required to prepare and upgrade to the Nuix Discover 10.19.x software. Only the system administrators who perform the upgrades should use this document. Carefully review the information in this checklist before upgrading Nuix Discover.

Use this document only when upgrading from versions 9.3 or greater, where all Nuix Discover servers are running the following:

Windows Server 2019 or 2022 and

SQL Server 2017 CU5 (Build version 14.0.3023.8), SQL Server 2019 CU5, SQL Server 2022 or above (Build version 15.0.4033.1)

Note: As of Nuix Discover 10.0, SQL Server 2014 is no longer supported.

If your Nuix Discover version is earlier than 8.0, or you are running earlier versions of Windows Server or SQL Server, contact Nuix Support, as described in the following section.

For important information about changes to hardware and system requirements, see the Nuix Discover Hardware and System Requirements.

Note: Ringtail has been rebranded to Nuix Discover with the 10.0 release. Some of the application components, installers, and other files are still Ringtail.

In Nuix Discover 10.1, the method of deploying the web site was changed to increase the ability to perform near zero downtime upgrades. There is now a Ringtail Internal web site that hosts versioned instances of the web sites. The default web site now has URL rewrite rules to direct requests to the published version.

Nuix Support

For the latest information about contacting Nuix Support, contact your sales representative or visit the Nuix Support Portal at https://nuix.service-now.com/support.

Note: For the latest information about the Nuix Discover log4j vulnerabilities, see the following knowledge base article: Nuix Discover On-Premises guidance for the recently reported log4j vulnerabilities

Note: If you first used Coding History in Nuix Discover version 10.1 or earlier, see the following knowledge base article: Removing Orphaned User Audit Data Migration Service and Dependencies

Exclusions

This document does not describe how to perform new installations. For this information, see the Nuix Discover Installation and Configuration Guide.

Support lifecycle for Windows Server and SQL Server

The Nuix Discover support lifecycle for Microsoft products is communicated at the beginning of each year.

Note: For additional information about the Microsoft Lifecycle Policy, go to https://support.microsoft.com/en-us/lifecycle/search.

The general support policy for Windows Server and SQL Server for Nuix Discover quarterly on-premises releases is as follows:

Nuix Discover will support at least two versions of Windows Server and SQL Server for each release.

Within one year of a newly released version of Windows Server or SQL Server, those versions will be supported by Nuix Discover.

A 12-month notice of support retirement will be communicated with each quarterly on-premises release.