Work with errors
1. View errors
1. View error details
1. Download errors

Work with errors

An error is any issue encountered when a job is processed. Errors can appear from anywhere in the application. When errors occur, find more information about the cause of the error from the Errors page. On the Errors page, system administrators and portal administrators can view all application errors in the portal and specific details about each error. Use these details to troubleshoot jobs before resubmitting the jobs.

For portal administrators, when organization security is enabled, the list of available items depends on membership in a provider or client organization. To understand how organizations are managed in the application, see Organizations. For a summary of how organization security affects portal access for each application user category, see the Portal security table.

View errors

To view job errors:

On the Portal Home page, under Portal Management, click Errors.

In the View errors list, select one of the following options:

Last 1 day

Last 7 days

Last 30 days

Last 60 days

All errors

Note: In Nuix Discover version 10.10.000, the method to store errors changed to enhance performance. To view errors for version 10.9 or earlier, select the See legacy errors check box.

Tip: For best results, sort the Errors page by case name.

The following table describes the information on the Errors page.

Column	Description
Error ID	The error's unique identification number.
Error	The specific reason for the error.
Date	The date and time the error occurred (in local time).
Portal name	The portal on which the error occurred.
Case name	The case in which the error occurred.
Organization	The provider or client organization associated with the error.
User name	The user name of the person who submitted the job.

View error details

Each error has a Details page that provides more information about the specific causes of the error. Error details include the Log ID number, error type, value, and the date and time when the error occurred. These details can assist in troubleshooting jobs before resubmitting to the RPF.

To view an error's details:

To open the Errors page, in the Portal Home page, under Portal Management, click Errors.

On the Errors page, click an error link.

The following table describes the information on the Details page.

Column	Description
Log ID	The unique identification number of the error detail.
Detail	The error type.
Value	Detailed information specific to the error.
Date	The date and time when the error occurred.

Download errors

Both the Errors page and the Details page for individual errors have a Download button. Click Download report to save or open a spreadsheet (.csv file) containing the error information on the page. If you filter the list, only the filtered information appears in the spreadsheet.