Work with index status
1. View index status
1. Update an index
1. Common indexing statuses and possible resolutions

Work with index status

The Index Status page displays the portal's active cases that have indexed documents. For each case, it also shows the number of documents that have yet to be indexed, have failed indexing, or were excluded from indexing. On the Index Status page, administrators can run an index job to update a case.

System administrators and portal administrators can view and update index statuses for all cases in the portal. Case administrators can view and update only the cases to which they have access.

For portal administrators, when organization security is enabled, the list of available items depends on membership in a provider or client organization. To understand how organizations are managed in Nuix Discover, see Organizations. For a summary of how organization security affects portal access for each user category, see Portal security table.

View index status

You can view the index status for all of the cases on the portal, including the total number of documents in a case and the number of documents waiting to be processed or that were excluded from indexing.

To view the index status:

On the Portal Home page, under Portal Management, click Processing.

In the navigation pane, click Index Status.

The following table describes the information under the Documents columns on the Index Status page.

Column	Description
Total	The total number of documents in the case.
Indexed	The number of indexed documents.
Waiting	The number of documents waiting to be indexed.
Excluded	The number of documents excluded from indexing.
Failed	The number of documents that failed to index.
Last update	The date and time the indexing and enrichment job last ran.

Note: Only document entity items are included in the indexing counts in the following columns: Total, Indexed, Waiting, Excluded, and Failed. Non-document entity items are not captured.

To view further details about Waiting, Excluded, and Failed documents, click the number in the respective column.

Update an index

You can run an indexing and enrichment job from the Index Status page. The job will run immediately. To schedule a regularly occurring indexing and enrichment job, see Work with scheduled jobs.

To update an index:

On the Portal Home page, under Portal Management, click Processing.

In the navigation pane, click Index Status.

On the Index Status page, select the check box next to a case, and then click Index.

Optionally, in the Indexing and enrichment dialog box, select one of the following options:

Scan only level folders that have new documents or documents that have been submitted to refresh for indexing and enrichment. This option is selected by default.

Scan all application level folders. Selecting this option will take longer than the previous option.

Optionally, in the Indexing and enrichment dialog box, select the following check box:

Update case metrics: When selected, this option runs the case user metrics and case aggregate metrics stages of the job.

Click OK.

The application submits the job for processing.

Common indexing statuses and possible resolutions

The following table provides common document indexing statuses, descriptions of the statuses, and possible resolutions.

Note: If multiple files with different document indexing statuses exist for the same document, Nuix Discover follows the trumping order listed in the following table.

Indexing Status	Additional information	Possible resolution
Waiting - Unassigned	This occurs when the status is successful but not assigned to an index.	NA
Waiting - NoDtId	This occurs when the status is successful but no dtId translations exist.	NA
Successful	This indicates that the document was successfully indexed.	NA
Excluded - ByUser	This occurs when the document is excluded from indexing by a user using the Tools > Indexing and enrichment option.	No action required. This is the intended behavior. The user can change the setting using the Tools > Indexing and enrichment option on the Documents page in a case.
Failure - NoLevel	This occurs when a document is not assigned to a level.	Delete the documents and reprocess the data or update the documents.
Failure - NoContent	This occurs when the Content File Find status is noContentFilesFound.	Delete the documents and reprocess the data or update the documents.
Waiting - FileFindNotDone	This occurs when no entries exist in main_contentfile.	On the Portal Management > Processing > Jobs page, run an Indexing and enrichment job, which includes a Content file find stage. For any files that are not indexed, on the Documents page, go to Tools > Indexing and enrichment and then select the Concept analysis option before clicking OK.
Waiting - InProcess	The indexing job is in progress.	Wait for the indexing job to complete.
Waiting - NoStatus	The document was loaded while the indexing job was in progress.	Rerun the index.
Waiting - RefreshPending	A refresh is pending for the indexing job.	Wait for the next indexing job to complete.
Excluded - BySystem	This occurs when the document is excluded from indexing by the system.	No specific resolution. This can be related to a system or network error.
Failure - Encrypted	This occurs when the document is encrypted.	Decrypt the file and try to index it again.
Failure - Corrupt	This occurs when the document is corrupt and cannot be indexed.	Obtain a new copy of the document, if possible, and reindex the document.
Failure - OpenFailed	This occurs when the file exists on the file system but cannot be opened by Nuix Discover.	This may be due to permissions or network issues. Rerun the index. If the problem persists, check the permissions and the network connectivity.
Failure - Empty	This occurs when a document does not contain any content.	Obtain a new copy of the document, if possible, and reindex the document.
Failure - Container	This occurs when the file is identified as a container file. Nuix Discover does not index container files.	Files in containers should be extracted prior to indexing.
Failure - Binary	This occurs when the file is identified as a binary file.	The resolution is to update the indexing options for a case to include binary files, and then to reindex the files. Note: This is not recommended because doing so will result in a much larger index with a lot of "noise."
Failure - PartiallyEncrypted	This occurs when the document is partially encrypted and cannot be indexed.	Decrypt the file and try to index it again.
Failed - PartiallyCorrupt	This occurs when the document is partially corrupt and cannot be indexed.	Obtain a new copy of the document, if possible, and reindex the document.
Failure - OutOfMemory	This occurs if the supervisor that is running the indexing job runs out of memory.	This would typically occur for a very large file, such as a container file, which is typically excluded in Nuix Discover.
Failure - FilteredBinary	This occurs when the file is identified as a partially binary file.	The resolution is to update the indexing options for a case to include binary files, and then to reindex the files. Note: This is not recommended because doing so will result in a much larger index with a lot of "noise."
Excluded - ByExtension	This occurs when the document is excluded from indexing by extension.	An administrator can change this setting on the Indexing: Options page for a case or a portal.
Excluded - BySize	This occurs when the document is excluded from indexing due to the file size.	An administrator can change this setting on the Indexing: Options page for a case or a portal.
Failure - Other	This indicates that an error occurred that is not captured by the other Failure statuses.	Each file with this status will need to be investigated individually. It may require reviewing a local copy of dtSearch to understand why indexing has failed.